Aer cashes on startup

Jochen's Avatar

Jochen

14 Mar, 2018 10:25 AM

Hi,

I bought Aer 2 and installed it in the program-folder ( Mac OS Sierra, German ). Unfortunately it crashes on startup. No error code, nothing. Could you please help?

  1. Support Staff 1 Posted by us on 14 Mar, 2018 11:26 PM

    us's Avatar

    Hi Jochen,

    Could you open up a terminal and enter the following:

    cd /Applications/Aer.app/Contents/MacOS

    then

    ./Aer

    And then send me the output to [email blocked]?

    Should be able to see what is going on.

    All the best

    Garry

  2. 2 Posted by Jochen Leonhard... on 15 Mar, 2018 08:48 AM

    Jochen Leonhardt's Avatar

    Hello,

    Thank you for your fast reply

    Here is the output you asked for:

    #
    # A fatal error has been detected by the Java Runtime Environment:
    #
    # SIGSEGV (0xb) at pc=0x0000000000000000, pid=672, tid=18179
    #
    # JRE version: Java(TM) SE Runtime Environment (8.0_73-b02) (build 1.8.0_73-b02)
    # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.73-b02 mixed mode bsd-amd64 compressed oops)
    # Problematic frame:
    # C 0x0000000000000000
    #
    # Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
    #
    # An error report file with more information is saved as:
    # /Applications/Aer.app/Contents/Java/hs_err_pid672.log
    #
    # If you would like to submit a bug report, please visit:
    # http://bugreport.java.com/bugreport/crash.jsp
    # The crash happened outside the Java Virtual Machine in native code.
    # See problematic frame for where to report the bug.
    #
    Abort trap: 6
    Jochens-Mac:MacOS jochen$

    Btw: I also own Lucid 3. The same problem: App crashes after startup without error code.

    Thank you.

    Regards

    Jochen

  3. Support Staff 3 Posted by us on 16 Mar, 2018 01:51 AM

    us's Avatar

    That's odd, I was expecting to see more information than that. What version
    of Mac OS X are you using?

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