why my screen show downloading update error

136702030's Avatar


04 Feb, 2018 01:47 PM

I have bought lucid 3 from official website. But when I open this app. it show a fault downloading screen. I have to hold CMD+Q to quit. I come from china. I support to purchase this app. As a owner of this product .I hope receive your help. By the way, I use MacBook Pro
.high Serria version macOS system.

  1. Support Staff 1 Posted by us on 04 Feb, 2018 11:51 PM

    us's Avatar

    Hi there,
    Can you try downloading the latest version from here:


    I just tried it, and it works fine for me.



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